The Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), part of the Dubai Department of Economy and Tourism (DET), has signed a strategic collaboration agreement with AutoPro, part of the Emirates National Oil Company (ENOC) Group, to improve service quality, transparency, and operational consistency across Dubai’s vehicle maintenance sector.
Under the agreement, AutoPro will serve as a technical and operational partner, supporting the rollout of quality standards across the sector. The collaboration includes structured technical assessments, best-practice frameworks, and awareness initiatives to help consumers make more informed choices when selecting vehicle service providers.
The partnership also reflects DCCPFT’s continued focus on fostering a balanced marketplace where consumers and businesses operate within a clear, transparent framework. This aligns with the Dubai Economic Agenda (D33), which aims to double the emirate’s economy by 2033 and further strengthen Dubai’s position as a leading global destination for business and leisure.
The initiative introduces a structured framework for technical oversight in the automotive aftersales market, promoting more consistent service delivery and stronger accountability across providers. By embedding recognized technical standards and encouraging fair pricing practices, it is expected to enhance market discipline and reduce potential disputes between consumers and service providers.
It will also help build a more informed consumer base through targeted awareness efforts that improve understanding of service standards and consumer rights. By combining regulatory oversight with industry expertise, the collaboration supports consistent application of quality and compliance standards across vehicle maintenance services, reinforcing Dubai’s position as a global model for well-regulated, consumer-focused service markets.
Mohammed Abdulla Shael AlSaadi, CEO of DCCPFT, said, “The DCCPFT-AutoPro collaboration represents a practical step towards further strengthening consumer protection within the automotive sector. By working with a trusted partner, we are enhancing the consistency of vehicle maintenance services while reinforcing transparency across the market. Our focus remains on strengthening service standards and enabling consumers to make informed choices, while supporting businesses in operating within clear and fair market frameworks.”
Hussain Sultan Lootah, GCEO of ENOC Group, said that, “AutoPro’s recognition as an authorized service partner, achieved through our collaboration with the Dubai Corporation for Consumer Protection and Fair Trade, is anchored in our long-term vision of delivering comprehensive, high-quality, and customer-centric automotive solutions to elevate the UAE’s evolving automotive landscape.”
He added that the collaboration with DCCPFT actively contributes to the nation’s strategic goals of safeguarding consumer rights and ensuring fair business practices to create a more competitive and thriving economy.
