DEWA becomes 1st Dubai entity to add Samsung Pay to its digital channels

By Arya M Nair, Official Reporter
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DEWA_Avaya partnership

Dubai Electricity and Water Authority (DEWA) has added Samsung Pay to the many options it provides for customers to pay their bills conveniently and securely on various digital channels.

DEWA is the first government entity in Dubai to adopt the Samsung Pay option within its digital channels. Users can benefit from the service through DEWA’s smart app on Samsung smartphones.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, highlighted that DEWA is keen to enhance its global leadership and excellence in digital transformation by adopting the latest technologies and innovative solutions, and cooperating with the government and private organizations, to provide its services easily and conveniently at any time and from anywhere.

Saeed Mohammed Al Tayer_Samsung Pay on DEWA channel
Saeed Mohammed Al Tayer
Chairman – WGES

“We are working to consolidate Dubai’s position as a global model for quality of life and pioneering services, and to achieve the Dubai 10X initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the Smart Dubai initiative to make Dubai the smartest and happiest city in the world, in addition to the Services 360 policy by the Government of Dubai to provide seamless, proactive, integrated and specialized services that meet customer expectations.”

“DEWA employs disruptive technologies to continue improving its performance, developing its technical infrastructure, and keeping pace with rapid changes and developments. DEWA makes all its services available through its website and smart app to provide real-time, smooth and value-added services to all stakeholders, saving their time and effort, and enhancing their happiness, in addition to protecting the environment and reducing the carbon footprint. DEWA also provides many digital channels to complete transactions around the clock. Smart adoption of the DEWA’s services reached 99 percent in 2022. In 2022, DEWA scored 98 percent in the Dubai Government’s Instant Happiness Index, by Dubai Digital Authority,” added Mr. Al Tayer.

DEWA has completed the digital integration of more than 70 projects with government and private organizations. Through this step, DEWA makes it easier to get a wide range of services, including bill payment, information updates, activation of electricity/water (Move-in), housing fees adjustment, refunds, updating trade license and others.

Related: DEWA reaffirms its commitment to achieve ‘We the UAE 2031’ vision