Dubai Electricity and Water Authority (DEWA) has been crowned with the Global Excellence Assembly (GEA) awards 2022, based in the USA, in the “Organizational Achievements” category.
This is in recognition of DEWA’s global achievements in total quality and excellence. DEWA is the only entity worldwide to win this category in the second round of the award this year, surpassing 988 entities from 16 countries DEWA scored 94 percent in the evaluation conducted by the International Council of Excellence according to the Baldrige model.
Mr. Saeed Mohammed Al Tayer, MD and CEO of DEWA, was pleased with this global achievement, which adds to DEWA’s record of world-leading awards and achievements, making it one of the best and most efficient utilities in the world. Mr. Al Tayer said that DEWA’s surpassing other prominent global entities underlines its position as one of the most distinguished utilities in the world.
Mr. Waleed bin Salman, Executive Vice President of Business Development and Excellence at DEWA, emphasized that DEWA spares no effort to achieve excellence in all fields and levels. DEWA won 23 prestigious regional and international awards from the beginning of the year until the end of November 2022, bringing the total awards from 2015 until the end of November 2022 to 407 awards, 68 local, 69 regional, and 270 international.
DEWA had implemented several best practice frameworks and principles to guide this process, and proved to be committed to fostering an environment that promotes legal and ethical behavior.
A strong emphasis on values such as excellence, stakeholders’ happiness, good governance, sustainability, and innovation is placed by the organization’s leadership team, and steps have been taken to embed these values in the organization’s culture.
In addition, a robust and systematic process for strategic planning is in place at DEWA. The entity’s strategic plan is reviewed and updated annually, and a Strategy Framework that guides the process of formulating and executing the strategy has been implemented by DEWA.
This framework consists of three consecutive phases that focus on defining the overall strategic direction, and aligning the organization with the strategy, while implementing and assessing it.
Their focus on long-term, medium-term, and short-term horizons, emphasizes incorporating input from strategic intelligence and continuous learning, communication, and innovation.