Dubai Electricity and Water Authority (DEWA) has achieved a perfect score of 100 percent for the second consecutive time in the International Digital Customer Experience Standard (IDCXS2022) certification, highlighting its global leadership, excellence, and continued success in maintaining its international accomplishments.
DEWA achieved the ‘Globally Distinguished Digital Services’ classification in recognition of its exceptional digital transformation and its value-added digital experience for customers.
Saeed Mohammed Al Tayer MD & CEO – DEWA
“Thanks to the wise leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, DEWA has become an example of worldwide digital maturity, employing innovation, state-of-the-art technologies, and solutions to achieve sustainable development, quality of life and happiness for all stakeholders. DEWA’s robust and secure digital infrastructure provides a supportive environment for accelerating digital transformation and upgrading performance, establishing readiness, flexibility, and proactiveness in responding to changes and keeping pace with global trends. DEWA was the first organization in the world to adopt and implement the standards and requirements of IDCXS2022 in 2022. It scored 100 percent in the (IDCXS2022) certificate from the first assessment in the new global standard. Our global achievements thereby place more responsibility on us to maintain our competitive position as one of the best utilities worldwide in all fields.”
This is the first global achievement in the new standard of certification provided by the International Customer Experience Institute (ICXI), in collaboration with the British Standards Institution (BSI).
The evaluation process included DEWA’s digital channels and products, Customer Happiness Centers, digital transformation and customer happiness policies, and the performance and results measurement mechanism. The evaluation process also included field visits to various service centers and the Customer Care Centre.
