DEWA’s digital services tops the most used offerings in 2021

By Arya M Nair, Official Reporter
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Dubai Electricity and Water Authority (DEWA) has revealed its most used services in 2021, which showed an increase in digital services, reflecting public awareness and adoption of a sustainable lifestyle that protects the environment and natural resources.

This also demonstrates DEWA’s excellence in developing its innovative services to achieve stakeholder happiness and to strengthen its position as one of the best and most distinguished utilities in all areas globally.

HE Saeed Mohammed Al Tayer, MD&CEO of DEWA, noted that the organization uses disruptive digital services through devices and smart channels that employ Artificial Intelligence (AI), robotics and Fourth Industrial Revolution (4IR) applications.

DEWA provides all its services on several digital channels including its smart app (iOS and Android) and website. DEWA also provides several services through its virtual assistant, Rammas.

Rammas is available through DEWA’s website, its smart app, Facebook page, Google Home, robots, WhatsApp Business. DEWA has recently started providing its smart services on Amazon Alexa in Arabic, becoming the first government utility in the world to do this.

In the fourth quarter of 2021, smart adoption of DEWA’s services reached 98.89 percent. DEWA also received the 100 percent Paperless stamp from Smart Dubai. DEWA has completed its electronic integration with more than 30 entities.

With 9 million transactions in the past year, the Bill Payment service was one of the most popular. It can be conveniently made through DEWA’s website, smart app, Smart Dubai’s DubaiNow, Apple Pay, Empay app, Etisalat Public Payment Machines, Tayseer payment platform for cheques from different banks via EmiratesNBD’s Cheque Deposit Machines, Rammas, and ENOC and EPPCO stations. Customers can also pay bills, using their credit and debit cards, Noqodi, direct debit and autopay.

Related: DEWA steps up efforts to promote sustainability with new virtual lectures