DEWA’s ‘Smart Living’ initiative helps it save $14.33mn as adoption peaks

By Rahul Vaimal, Associate Editor
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The headquarters of Dubai Electricity and Water Authority (DEWA)

Dubai’s state-owned utility service provider Dubai Electricity and Water Authority (DEWA) has reportedly saved electricity and water worth $14.33 million by launching its “Smart Living” initiative.

Since its initial launch in July 2020, DEWA’s “Smart Living” program has helped it save up to 179.5 million kilowatt-hours of electricity and 67.7 million gallons of water by January 2021.

The 100 percent adoption of the initiative has resulted in DEWA reducing its carbon emissions by 15,643 tonnes while customer trust and satisfaction levels saw improvements to reach 92 percent and 98 percent respectively.

The service provider also saw its employee productivity rise by 27 percent and service quality touching 94 percent as a result of the initiative.

Addressing the merits of the “Smart Living” initiative, DEWA’s MD and CEO, Mr. Saeed Mohammed Al Tayer remarked that the initiative supports the organization’s efforts to increase customer awareness about sustainability and conservation. The DEWA CEO observed that the program is also contributing towards DEWA’s constant efforts to reduce the cost for customers with a reduction in carbon footprint while improving the efficiency, speed of internal operations.

Mr. Tayer also took a moment to appreciate the overwhelming response the community members have given to DEWA’s initiatives.

Smart Living Initiative

DEWA’s Smart Living initiative depends on the smart grid data, Artificial Intelligence (AI), partnerships with the public and private sectors to help customers understand, monitor, and conserve their consumption instantly and proactively to further avoid unexpected consumption.

Customers can log into their DEWA accounts on the website or smart app, update their Consumption Pattern file, check their digital dashboards to monitor consumption, know more about residential customer tariff slabs, and get conservation tips.