DLD wins Customer Service Innovation accolade at Real Estate Asia Awards 2023

By Shilpa Annie Joseph, Official Reporter
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DLD wins Customer Service Innovation award
Officials during the award ceremony | Courtesy: WAM

Dubai Land Department (DLD) has secured the coveted Customer Service Innovation of the Year award at the 2023 Real Estate Asia Awards, recognizing its groundbreaking AI-based Smart Valuation System.

The prestigious awards program celebrates innovation and excellence in the real estate sector across the Asia Pacific region.

Mr. Majid Al Marri, CEO of the Real Estate Registration sector at DLD, said that this remarkable achievement aligns perfectly with the department’s mission to provide seamless and efficient real estate services, leveraging the power of technology and innovation.

Sultan Butti bin Mejren
Sultan Butti bin Mejren
Director General – DLD

“We are honored to receive this prestigious recognition for our Smart Valuation System. This achievement is a testament to our commitment to innovation and our mission to provide seamless real estate services to our valued customers. With its advanced technology and artificial intelligence capabilities, the system has brought about remarkable advancements in the valuation process. This showcases Dubai Land Department’s dedication to leveraging cutting-edge technology and demonstrates its determination to deliver exceptional and efficient services to its customers.”

According to the reports, “Real estate valuation is a critical service that drives investment decision-making and minimizes financial risks. Traditional valuation processes often face delays and inconsistencies due to the subjective nature of expert committee meetings.”

DLD launched the Dubai Smart Property Valuation System to revolutionize the international market, an innovative application of artificial intelligence (AI) and machine learning (ML) technologies.

The Smart Valuation System leverages advanced ML algorithms to expedite the valuation process. By analyzing millions of transactional data points and property features, the system generates precise predictions of property values within seconds. The Smart Valuation System eliminates the need for extensive documentation, streamlining the entire valuation process through integration with external systems and databases.

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