Dubai Chamber of Commerce has discussed potential collaboration and knowledge sharing opportunities focusing on government work systems with the representatives from Dubai Land Department (DLD).
During the meeting, the representatives from the Chamber shared their experience and best practices in digital transformation and customer service.
The DLD representatives were briefed on the Chamber’s advanced digital transformation system, which provides options for Chamber members and customers to easily complete transactions, saving them time, effort and ultimately accelerating business functions.
Mr. Saif Hattawi, Director of Information Technology at Dubai Chamber of Commerce, elaborated on the Chamber’s advanced digital infrastructure and systems, which are designed to provide a seamless customer experience, adding that digital transformation remains a top priority for the organization as it supports Dubai’s strategic ambition of becoming the smartest city in the world.
Mr. Hattawi said that “electronic transactions conducted by customers at the Chamber increased by 8.4 percent year-over-year between January and May 2022, reaching over 308,000 electronic transactions.”
For his part, Mr. Abdulla Al Theeb, Director of Membership and Documentation at Dubai Chamber of Commerce. highlighted the Chamber’s strong commitment to providing smart services that add value for its members and improving the ease of doing business in Dubai.
Mr. Al Theeb noted that “digital transformation efforts played a role in boosting membership growth and the number of certificates of origin issued and received by the Chamber, as the smart systems in place simplified and facilitated procedures and processes for customers.”
Further, the visiting team lauded Dubai Chamber for its digital transformation achievements, which were reflected in its strong ranking on the Dubai Government Customer Happiness Index 2021.