Dubai Customs unveils I-Box smart lockers to keep passengers cargo safe

By Shilpa Annie Joseph, Official Reporter
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Dubai Customs
Representational Image

Dubai Customs has launched I-Box smart lockers for storing commercial items or valuable cargo brought by inbound transit passengers on the inaugural day of GITEX Technology Week 2021.

The initiative allows travelers to leave their valuables in the airport customs center on arrival without paying duty and collect them using the self-clearance service when they leave the country.

Dubai Customs is participating in this year’s GITEX with eight cutting-edge smart initiatives under the subject “Digital Trade for Safe, Sustainable Supply Chains.”

The participation underlines the goals of the organization’s strategic plan 2021-2026 towards leading sustainable customs globally by advancing the digitization of services to promote trade, protect society and economy, as well as improve people’s experience of customs as a service.

The I-Box smart lockers project intends to speed up logistics and, handling services for valuable cargo at the airport. The advanced initiative has cut down the processing time for delivery of valuable items from 30 minutes to 1 minute only.

Ahmed Mahboob Musabih
Ahmed Mahboob Musabih
Director General
Dubai Customs

“Dubai has established its global distinction and leadership on building innovative projects that ensure sustainable development in all fields, following the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai. His Highness’s forward-looking vision of digital transformation and ongoing disruption of the way the government works has reinforced Dubai’s leading position as a global incubator for innovators and an attractive environment for businesses and investments.”

According to the statement, the passenger can unlock the locker and pay storage fees online by scanning the QR code on the locker and entering the OTP code supplied to the phone number. These fireproof lockers boast high-end security systems and are easy to move from one place to another within the airport terminals.

“Dubai Customs seeks to make travelers happier by offering them quick and easy services that expedite entry procedures and enhance their experience, especially in light of the increasing numbers of traders transiting through Dubai,” said Mr. Ibrahim Al Kamali, Director of Passenger Operations Department at Dubai Customs.

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