Emirates NBD starts voice banking services on Amazon Alexa in UAE

By Arya M Nair, Official Reporter
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Emirates NBD, a leading banking group in the Middle East, North Africa and Turkey (MENAT) region, has launched Voice Banking with Amazon Alexa.

Customers can enable the Emirates NBD banking service on their Alexa App, which is available on both the UAE iOS App and the Google Play Store, and use conversational language to access details of their recent Emirates NBD account and credit card transactions, as well as listen to market briefings, from any Amazon Alexa-enabled device. This service will now also be available in Arabic.

The latest service is part of the bank’s ongoing efforts to offer value-added banking services and utilizes application program interfaces (APIs) built in line with established open banking standards, allowing the exchange of financial data between banks and third-party providers such as Amazon while adhering to strict security and privacy guidelines for users.

Suvo Sarkar
Suvo Sarkar
Senior Executive VP
Retail Banking & Wealth Management
Emirates NBD

“Emirates NBD has always been at the forefront of banking innovations and Voice Banking is another step in this direction as we utilize new technologies to enhance overall customer experiences. As Amazon officially launches Alexa in the UAE, we are pleased to make available access to banking services on this platform, providing added convenience and flexibility to our customers.”

Emirates NBD Group serves customers, businesses, governments and institutions with a range of financial products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

Recently, Dubai Electricity and Water Authority (DEWA) started offering its services on Alexa, with which the customers can check their monthly bills in Arabic, details of electricity and water consumption, their carbon footprint, as well as connect their DEWA account to other Amazon accounts, making it the world’s first government authority to leverage Alexa in its operations. 

Related: World’s 1st: DEWA to offer smart services on Amazon Alexa in Arabic