GIG Gulf, one of the largest insurance providers in the MENA region, has launched EasyClaims, a purely-digital real-time end-to-end motor claims platform in the UAE, Qatar, Oman, and Bahrain.
Furthermore, EasyClaims is the first such service to be made available across four major GCC markets, according to the company.
EasyClaims is a new online journey that allows GIG Gulf customers to immediately register their motor insurance claims by entering only minimal mandatory information without the need for paperwork and with absolutely no waiting time.
The company stated that the service is available 24×7 and allows customers to track every stage of the claims process in real-time.
According to the statement, “Using geolocation technology, the platform curates a personalized selection of garages that the customer can choose from. The garage itself is also plugged into the EasyClaims platform, allowing the car mechanic to give mechanical updates to GIG Gulf that are visible to the customer instantly.”
Utilizing big data and AI-based analytics, EasyClaims is also able to present the customer with granular details on the parts needed for repairs, their costs, the date the car was dropped, when work started, who worked on it, and when it will be available for collection.
Mr. Paolo Ogno, Head of Claims of GIG Gulf said that, “EasyClaims is just the latest digital customer-centric insurance innovation from GIG Gulf as we seek to simplify the customer experience through self-service and increased visibility.”
“The launch of EasyClaims achieves this immediately across four major GCC markets, with customers being able to track every stage of the claims process digitally, choose their closest garage for repairs, and even receive instant mechanical updates,” Mr. Ogno added.
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