Gulf Bank launches 1st drive-thru ITM & ATM in Kuwait

By Arya M Nair, Official Reporter
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Gulf Bank drive-thru ITM & ATM
Image Courtesy; Gulf Bank

Gulf Bank, one of the largest leading banks in Kuwait, has launched the first drive-thru Interactive Teller Machine (ITM) and ATM service in its Sharq branch on Ahmed Al Jaber Street, as part of its ongoing digital transformation plans and its 2025 strategy.

This service enables customers quick access to their accounts and the ability to access banking services with ease and comfort, and without the hassle of searching for parking or even having to get out of the car.

Mohammed Al-Qattan_Gulf Bank drive-thri ITM & ATM
Mohammed Al-Qattan
GM – Consumer Banking
Gulf Bank

“Gulf Bank is steadily moving towards digital leadership in the banking sector, through a comprehensive digital transformation journey. Gulf Bank is providing modern technological solutions, adopting the highest global standards in risk management practices, and promoting outstanding employee performance based on dynamic interaction and participation. The Bank’s digital transformation journey includes providing the best and most exceptional services through the Bank’s website, the newly launched smartphone application, and through branches spread across various regions of Kuwait, creating an easier, simpler, safer, and more effective banking experience than ever before.”

Mr. Al Qattan pointed out that Gulf Bank was one of the first banks in Kuwait to launch ITMs across branches to enable customers to conduct their daily transactions seamlessly. ITMs combine advanced technology with the availability of customer service representatives, making it possible for customers to conduct their banking transactions without entering a branch and waiting for their turn.

The ITM provides customers with multiple services, including cash withdrawals and deposits, and the ability to alter the daily limit allowed for withdrawals and deposits to reach up to $16,410. Other services include the freedom to choose their currency denominations from $3.28 to $65.6, and the option to use their civil IDs instead of debit cards. ITMs are available from 8:00 AM to 11:30 PM, with customers able to direct their questions and receive instant answers from Bank employees at the ITM through video calls.

The ITM also provides services for inter-account transfers, credit card payments, prepaid cards, AlDanah account openings, Know Your Customer (KYC) data updates, SMS service activation, and ATM or credit card blocking.

It is worth noting that the Interactive Teller Machine (ITM) service is currently available in ten Gulf Bank branches, which are: Sharq branch, Crystal Tower, Jabriya, Al-Shaab, Al-Adan, Al-Salam (South Surra), Fahaheel (Al-Ghanim Electronics Complex), Hawally, Kuwait International Airport (T1), and Mishref.

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