M42 bags GHA Certification for Excellence in Medical Travel Patient Experience

By Shilpa Annie Joseph, Official Reporter
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M42 receives Global Healthcare Accreditation Certification
Rep. Image | Courtesy: Abu Dhabi Media Office

M42 has achieved the Global Healthcare Accreditation (GHA) certification for Excellence in Medical Travel Patient Experience from the US for its pioneering approach.

With an overall score of 91 percent, this certification reaffirms M42’s commitment to delivering exceptional care and support to international patients throughout their journey.

GHA is dedicated to enhancing healthcare quality and safety in the medical tourism industry. The GHA scrutinizes over 34 standards of medical travel quality, with a special emphasis on 11 critical standards, encompassing the entire patient journey from pre-arrival activities like the patient intake process and coordinating travel arrangements all the way to discharge and post-treatment follow-up.

This rigorous GHA survey process also involved evidence of compliance documents, onsite surveys, end-to-end patient tracers, and interviews with discharged patients, as per the statement.

Hasan Jasem Al Nowais_M42 unveils Med42
Hasan Jasem Al Nowais
Group CEO & MD

“M42 uniquely combines traditional health-tech and healthcare provision to address health holistically, not just healthcare. We proudly continue this approach across our world-class global network. Receiving the first Global Healthcare Accreditation certification in the region reaffirms our commitment to the well-being and safety of those we serve. Our priority is people, not just patients and this accreditation acknowledges not just our dedication to the people in our care, but also strengthens the UAE’s position as a premier destination for medical tourism.”

Since its inception, M42 has attracted patients from countries across the globe, including the UK, the US, Kuwait, India and Saudi Arabia. M42 is renowned for upholding high ethical standards and dedication to delivering culturally sensitive and compassionate care to people from all cultures.

The International Patient Services (IPS) department at M42 provides personalized support through assigned ambassadors who assist international patients and their companions, ensuring a seamless journey from their first initial contact to their departure. The M42 IPS team prioritizes strict adherence to critical patient access points to ensure that its medical travel services not only meet but exceed the expectations of international patients.

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