Qatar’s QIIG, SAP ink digital transformation deal to enhance customer service

By Rahul Vaimal, Associate Editor
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Qatar Islamic Insurance Group (QIIG) has signed a digital transformation agreement with the German multinational software company SAP to improve customer services in the sector.

QIIG has been a dominant player in the region’s insurance sector, providing the most extensive range of insurance products and services, in compliance with Islamic Sharia standards and principles.

Supporting Qatar’s insurance innovation, QIIG and SAP-certified global channel partner Mannai Corporation will offer an integrated cloud platform application of SAP Customer Experience solutions and the SAP S/4 HANA real-time business suite. Using these solutions, QIIG can obtain a single source for all information, streamline departments, and help to meet compliance on its stock listing on the Qatar Stock Exchange.

The formal contract for three years was inked by Ali Ibrahim Al Abdulghani, Group President and CEO of QIIG, and Khalid Mannai, Vice Chairman, Executive Committee of Mannai Corporation.

Ali Ibrahim Al Abdulghani
Ali Ibrahim Al Abdulghani
Group CEO – QIIG

“As Qatar’s Islamic insurance market continues to expand, Qatar Islamic Insurance took the initiative to transform our IT infrastructure to meet our customers’ insurance needs in real-time. Thanks to our digital transformation with SAP, we have full customer history, mobile-enabled analytics, and can also simplify our risk management and meet compliance.”

Qatar Islamic Insurance Group (QIIG)

QIIG, headquartered in Doha, is Qatar’s first banking, financial services, and insurance (BFSI) provider, operating on SAP’s end-to-end technologies while leveraging global best practices. QIIG intends to use an end-to-end program to assist in the approval workflow, consolidating internal financial and technical reports. It was listed on the Qatar Exchange (QE) in December 1999.