Riyadh Airports & Cognizant unite to boost travel experience

By Shilpa Annie Joseph, Official Reporter
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Riyadh Airports-Cognizant collaboration
Officials during the signing ceremony.

Riyadh Airports Company, which manages and operates King Khalid International Airport in Riyadh, has launched the Riyadh Airports Innovation Council, in collaboration with Cognizant.

This digital initiative aims to foster collaborative innovation and improve the passenger experience. The council is scheduled to meet regularly to collaborate on identifying use cases, and innovation priorities, and finding creative initial solutions and programs.

Cognizant will work on developing these solutions, and the council will invite specialized companies to provide external perspectives on the proposed solutions that can be implemented, leveraging all available technologies in these fields.

Osama Alfawaz, Chief ICT Officer at Riyadh Airports, commented that, “We trust the excellent capabilities provided by this collaboration with Cognizant, given their extensive experience in this field. We expect several important outcomes from the ‘Riyadh Airports Innovation Council,’ including the establishment of a dedicated platform for identifying use cases and initiative priorities, as well as the development of proof of concept (PoC) experiences, solutions, and minimum viable products (MVPs).”

“The goal is to employ them in realizing travelers’ aspirations for a digital travel experience and enhancing the customer experience at King Khalid International Airport. Riyadh Airports will have ownership rights to the solutions developed by the council, enabling us to optimize the benefits of this collaboration,” Alfawaz added.

“Our goal is to redefine the travel experience by focusing on customers, employees, and partners to create a positive impact that contributes to technological development in the Kingdom. We are committed to supporting the Innovation Council and its institutional leadership to meet the needs of current and startup businesses by accelerating the necessary technical aspects to fulfill these requirements,” stated Tariq Zarq Al Ayyoun, General Manager of Cognizant in Saudi Arabia.

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