Dubai’s Roads and Transport Authority (RTA) has joined the International Bus Benchmarking Group (IBBG), becoming the first public bus operator in the Middle East to join the global alliance of leading bus operators and transport authorities.
With the joining in International Bus Benchmarking Group, Dubai RTA marks another step in its evolution from a regional operator to a globally connected mobility authority, reinforcing Dubai’s position as a leader in smart and sustainable urban transport.
The benchmarking process will provide practical insights to support evidence-based decision-making, strengthen operational transparency, and drive measurable improvements in service performance.
Membership in the group will support improvements across key operational areas, including fleet utilization, lifecycle management, depot productivity, maintenance optimization, on-time performance, network reliability, energy efficiency, emissions reduction, passenger experience and satisfaction, cost management, and operational resilience.
Dubai RTA continues to expand its smart mobility ecosystem through digital transformation, intelligent transport systems, and the adoption of clean energy technologies within its public bus fleet.
Integrating international benchmarking outcomes into its operations will help advance Dubai’s sustainability goals, enhance passenger safety and comfort, strengthen service reliability and network coverage, improve cost efficiency through innovation, and further position Dubai as a global reference for public transport excellence.
Ahmed Hashem Bahrozyan CEO – Public Transport Agency Dubai RTA
“Joining the International Bus Benchmarking Group represents an important regional achievement that confirms Dubai’s growing position as a global hub for smart and sustainable mobility solutions. It establishes a new regional benchmark in operational excellence, transparency, and international collaboration. Joining the group reflects RTA’s strategic commitment to aligning public transport operations with leading global standards and reinforces Dubai’s direction towards delivering world-class mobility services characterized by safety, reliability, efficiency, and environmental responsibility. This step will enable RTA to benchmark its performance against leading operators worldwide and adopt international best practices, contributing to improved service quality while enhancing safety and operational efficiency within a future bus system that is data-driven, sustainable, and aligned with Dubai’s strategic mobility objectives.”
Bahrozyan stated that the benchmarking methodology of the International Bus Benchmarking Group will enable RTA to benefit from global performance indicators, unified measurement standards, comparative analytics across international bus networks, technical workshops, specialized forums, knowledge exchange platforms, and data-driven operational assessment tools.
He added that RTA’s membership strengthens its global presence while bringing the Middle East further into the international public transport benchmarking community, opening broader opportunities for cooperation and knowledge exchange with advanced bus systems worldwide.
International Bus Benchmarking Group
The International Bus Benchmarking Group (IBBG), established in 2004, provides a confidential platform for medium and large bus operators worldwide to compare performance, share insights, and identify best practices.
