The Dubai Roads and Transport Authority (RTA) has launched a digital platform to serve clearance certificates for all infrastructure works carried out within the Right of Way, through the Electronic No Objection Certificate System (ENOC System).
The digital platform was provided in coordination with all government agencies and service institutions concerned with issuing final completion certificates for companies operating in the infrastructure sector in the Emirate of Dubai, such as contracting, construction and consulting companies.
Through the automation of services, the authority seeks to enhance the leadership of the Emirate of Dubai in digital transformation and its leadership in the list of the best smart cities, through further innovation and expansion of digital partnerships with its partners, improving the efficiency of operating digital services, and making it an essential platform for providing service to customers.
Eng. Maitha bin Adai CEO – Traffic & Roads Agency Dubai RTA
“The service allows all contractors and consultants who have completed infrastructure works, including road and transportation projects, to apply for a clearance certificate stating that they have completed the works in accordance with the no-objection certificates issued for implementation. To enable them to collect all their financial dues related to the implementation of the work, which contributes to shortening the time and effort of the dealers.”
Ms. Bin Aday indicated that the speed of completing the service digitally amounted to 30 percent compared to the previous routine procedure, stressing that the rate of customer satisfaction increased during the first months of launching the service by 91 percent.
“Service automation aims to facilitate the experience and convenience of customers, including contractors and service agencies related to the infrastructure sector, during their application to obtain clearance certificates in line with Article (14) of Executive Council Resolution No. (54) of 2021 regarding organizing work on campus. The road, and stipulated the need for all contractors to obtain a clearance certificate upon completion of the works, otherwise the contractor will be responsible for his delay in obtaining the required certificate according to what was stated in the aforementioned decision,” Ms. Bin Aday added.
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