Dubai Roads and Transport Authority (RTA) has introduced Tabby, the leading installment payment app, across all its digital channels, including RTA’s website, RTA app, nol Pay app, and smart kiosks.
Previously, the service was only available through smart kiosks. This step enhances customer convenience by allowing users to pay for 170 services, including vehicle and driving license renewals, as well as traffic fines.
According to the statement, RTA has integrated Tabby, a well-known installment payment platform that allows payments to be split into up to four installments, across its digital channels. This initiative reflects RTA’s commitment to customer happiness by providing flexible payment solutions, including installment options for purchasing vehicle number plates.
Moreover, the initiative aligns with Dubai’s Cashless Strategy and supports the leadership’s vision of a fully digital and smart government. It also enhances the payment experience for RTA services through digital channels, ultimately improving customer happiness, increasing digital adoption, and boosting public revenue collection for the Government of Dubai.
Last year, RTA partnered with Tabby to introduce installment payment options for its customers. Initially, the partnership was limited to Tabby payments via RTA’s smart kiosks, but it has now been expanded to all digital channels.
Earlier this month, Dubai RTA completed 40 percent of the nol system upgrade, transitioning from the existing card-based ticketing system to the more advanced account-based ticketing (ABT) technology.
The new system will enable account creation, allowing users to link their nol cards to digital accounts, add nol cards to smartphone wallets, and purchase tickets using QR code technology via digital channels. It will also implement the flexible fare concept across public transport.
