Stc Bahrain, a world-class digital enabler, has launched an International Network Operations Centre (iNOC), a dedicated platform that will provide its wholesale customers and partners with advanced support.
The launch of the digitally advanced and integrated iNOC is in line with stc Bahrain’s global expansion plans and ongoing adaptation of best industry practices among tier-1 operators. iNOC will enable stc Bahrain to manage all its wholesale partners’ needs with improved efficiency, quality, and service-level agreements (SLAs) to guarantee shortened response times.
For the first time, stc Bahrain will offer an integrated digital experience through this dedicated iNOC, based both locally and offshore. With 24×7 round-the-clock global support and network surveillance, it will offer exceptional customer experience through advanced incident resolution, technology infrastructure support, and the availability of highly skilled engineers to enable more efficient measures.
“stc Bahrain has positioned itself as a forerunner in innovation and is focused on bringing the latest technological developments to the Kingdom of Bahrain. We have taken this commitment to the next level over the past few years by developing and enacting a strategy to transform ourselves into an integrated digital services provider. Investing in our new iNOC shows our commitment towards providing them with the superior customer experience and meeting their evolving demands with guaranteed service availability and reliability.”
This launch will further enable stc Bahrain to own the largest wholesale market share in the Kingdom and promote it as the ideal gateway to the world for other international operators.