TAQA Distribution, a subsidiary of Abu Dhabi National Energy Company (TAQA), has partnered with ADGM to improve utility management services for residential tenants within its jurisdiction on Al Maryah and Al Reem Islands.
Under the strategic agreement, TAQA Distribution will oversee billing, payment processing, and customer relationship management (CRM) services related to authority fees, delivering a streamlined tenancy experience for more than 16,000 residents across both islands.
The collaboration incorporates tenancy related fees into a bespoke power and water utilities bill within the ADGM system, enhancing the process from lease application to bill payments and account closures.
The signing ceremony was held in the presence of Omar Al Hashmi, CEO of TAQA Distribution, and Hamad Al Mazrouei, CEO of ADGM Registration Authority. This pioneering initiative falls in line with the Abu Dhabi Program for Effortless Customer Experience, ensuring a smooth, fully automated journey at every stage of the tenancy lifecycle.
Within the next 12 months, tenants will transition to the new system, promising enhanced service efficiency and digital-first solutions. TAQA Distribution will be managing the collection and administration of Authority fees related to tenancy contracts.
Hamad Sayah Al Mazrouei CEO – ADGM Registration Authority,
“Our strategic collaboration with TAQA Distribution introduces a structured, efficient approach to utility management for Al Maryah and Al Reem Islands. By integrating TAQA Distribution’s expertise within ADGM’s ecosystem, we are enhancing resident experience and service standards. This partnership reflects our broader commitment to strategic initiatives that strengthen Abu Dhabi’s urban infrastructure and support its long-term growth.”
Omar Alhashmi, Chief Executive Officer of TAQA Distribution, commented that, “This partnership with ADGM emphasizes our commitment to delivering innovative, customer-centric solutions that enhance operational efficiency and improve service delivery. By integrating technology and automation, we are transforming how residents interact with their utilities, by gradually combining a host of other services rendered for the customer across Abu Dhabi within a unified bill, this makes the process of payments in the emirate simpler and faster.”
In addition to this, TAQA Distribution, through its new service TQD+, provides private electricity and water services through its comprehensive Operation & Maintenance solutions, alongside Design & Build services that ensure best-in-class infrastructure development and management tailored to Abu Dhabi’s growing communities.
This agreement strengthens the mutual commitment of both parties to setting new benchmarks in service excellence, operational efficiency, and customer satisfaction, contributing to the evolving needs of Abu Dhabi’s residential sector.
