UAE-based leading hotel management company, Rotana Hotels & Resorts has deployed US-based Aruba’s Wi-Fi technology to deliver high-speed and uninterrupted connectivity for guests, staff, and business applications.
Aruba, a Hewlett Packard Enterprise company, is the global leader in secure, intelligent edge-to-cloud networking solutions that use AI to automate the network while harnessing data to drive powerful business outcomes.
The company said that “the implementation has enabled an increase in allocated bandwidth per session from 8mbps to 25mbps, resulted in an average of 25 percent increase in guest satisfaction with wireless services, and saves an average of 35 percent of man-days required for solution management and administration.”
The technology provides reliable, efficient, and secure connectivity for point of sales (POS) terminals critical to conveniently billing guests. Further, it has enabled the introduction of Chromecast Solutions which offers guests high-quality media streaming.
Mr. Wael Othman, Corporate Director of IT & Business Solutions at Rotana Hotel Management Corporation said that, “Aruba has given us the confidence to route some essentials guest and employee services through the wireless network. This ensures that we can run critical services such as Point of Sales terminals, HD-video streaming devices, and our Guest Services Management system, with complete confidence in their performance and availability.”
The company noted that, “To meet this objective, Mr. Othman and the Corporate IT team have standardized on Aruba wireless and switching portfolio at 30+ hotel properties in UAE.” This has enabled the brand to provide its guests and employees with uninterrupted access to mission-critical applications with impressively high levels of performance and reliability, irrespective of their location or movement around the property.
The network performance and reliability made possible by Aruba’s solutions have enabled Rotana IT Team to introduce several innovative guest experiences, most notably, Rotana Rewards, a single app through which guests can avail of a myriad of services.
“In the fast-paced hospitality sector, only true innovators can consistently lead and stand out. Rotana Hotels & Resorts is always keen to leverage the latest digital transformation technologies. With Aruba’s technology in place, the Group now has a rock-solid platform on which they can continue to innovate and keep delivering on their commitment to guests, employees, and other stakeholders,” commented Mr. Jacob Chacko, Regional Director – the Middle East, Saudi & South Africa at HPE Aruba.