UAE’s DEWA bags the EFQM Global Award for the 2nd time

By Shilpa Annie Joseph, Official Reporter
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UAE’s state-owned utility service provider Dubai Electricity and Water Authority (DEWA) has received the highest Global Award from the European Foundation for Quality Management (EFQM) for the second time.

With this achievement, DEWA continues to maintain its position in the Platinum category, which comprises leading firms and organizations that promote excellence. This new honor crowns DEWA’s pioneering efforts and its record of accomplishment in excellence.

DEWA is the first institution outside Europe to win this prestigious global award, which is the highest award from the EFQM Excellence Model.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA said, “We are honored to dedicate this global achievement to the leader of excellence, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. We are guided by the vision and directives of His Highness to continue DEWA’s excellence across all areas. We consider excellence as the main pillar to achieve DEWA’s vision to become a globally leading sustainable innovative corporation.”

Furthermore, Mr. Al Tayer has appreciated EFQM’s efforts in creating sustainable excellence standards and recognizing organizations that reach exceptional levels of excellence.

Saeed Mohammed Al Tayer
Saeed Mohammed Al Tayer

“We are proud to receive the Global Award by the EFQM for the second time and to be the first organization outside Europe to receive this prestigious award, surpassing prominent global organizations. The updated EFQM 2020 Excellence Model has helped us develop work mechanisms and implement the best international practices across all our operations despite the challenges of the COVID-19 pandemic. The EFQM Excellence Model aligns with our commitment to consolidate DEWA’s pioneering position comprehensively. For us all at DEWA, excellence is a daily work program that we implement according to specific and well-thought-out strategies and plans. It also institutionalizes a culture of excellence based on total quality management and sustainable excellence standards, to achieve the happiness of customers and society as a whole.”

Russell Longmuir, CEO of EFQM stated, “Not only does DEWA execute its core businesses with precision and enthusiasm, but it is one of the most innovative organizations in the UAE, if not the world. The speed with which they can turn ideas into solutions is outstanding and will be only enhanced by the opening of their Solar Park Innovation Centre. It is an unbelievable achievement to win the EFQM Global Award but to win it twice in 3 years is unique and highlights their continued passion to be the best utility organization in the world.”

EFQM commented that DEWA is the world’s leading utility and the heartbeat of Dubai. Further, It has continued to improve year by year delivering a major digital transformation that enhances every aspect of their customers’ experience.

“Winning the highest EFQM award for the second time and from the first application underlines DEWA’s global position in all areas of excellence. The achievement highlights DEWA’s efforts in developing and implementing the highest excellence standards and practices across all its operations and activities. Salman noted that in 2019, EFQM selected DEWA, to be one of the organizations to test the EFQM Model 2020,” commented Waleed Salman, Executive Vice President of Business Development and Excellence at DEWA.

Also Read: DEWA receives global certification for governance systems