UAE telecom operator Emirates Integrated Telecommunications Company (du) has renewed its contract with French multinational information technology service company Atos to accelerate it’s digital objectives in the areas of application modernization and digitalization.
As a strategic partner, Atos will assist du in transforming its current operational model to agile ways of working over the next five years, resulting in increased business value, increased efficiency, improved time to market, higher quality outputs, and overall service efficiency.
The contract will help the telecommunications behemoth achieve its goal of becoming a digital powerhouse by reforming current app development and boosting its service excellence and maintenance (ADM) delivery strategy. This will help achieve agility, reduce the cost of ownership, and enhance operational efficiency in competitive environments.
Fahad Al Hassawi CEO – du
“Application modernization and digitalization represents the next phase as du continues to pursue its digital transformation and 5G deployment agenda. At the outset, we identified that an operation of this magnitude required insights and expertise from a reliable partner with the capabilities and toolsets to improve the speed to market of new applications and support growth and operational excellence. As such, we are delighted to be continuing our association with our valued partners at Atos, whose expertise and dedication has, and will continue to be valuable du.”
Atos will also provide business adoption solutions to assist du in implementing its intended reference architecture and developing a scalable as well as sustainable transformation approach to achieve its successful application modernization journey. The overall focus is to improve customer satisfaction, enhance user experience, increase digital enablement, and introduce enhanced operational efficiencies through increased automation.
“We are proud to support du’s transformation around application development and maintenance for the next five years and extend our unique, long-lasting partnership to achieve du’s vision of transforming into a completely agile organization. Atos will ensure the best-in-class service delivery model for all applications in the scope,” said Mr. Nourdine Bihmane, head of growing markets and head of decarbonization business line at Atos.
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