UAE’s Oman Insurance picks MEDNEXT 10 to improve customer experiences

By Shilpa Annie Joseph, Desk Reporter
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Oman Insurance
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UAE-based composite insurance company Oman Insurance Company has signed an agreement with MR HealthTech, a division of Munich Re, to deploy MEDNEXT 10 as its core health insurance management system.

According to the statement, MEDNEXT 10 will be the backbone of Oman Insurance’s health insurance operations once it goes live, and it will significantly improve the end customer’s experience.

Under the agreement, “Oman Insurance Company will also implement SMAART, a claims reserving, portfolio monitoring, and pricing system to steer the performance of its health book of business.”

MR HealthTech is one of the few firms in the world that specializes in digital solutions for the health insurance industry, recognizes the challenges, and anticipates future demands.

Further, it is a trusted partner for health insurers around the world to modernize their business and achieve operational excellence, driven by innovation and a quarter-century of experience.

Jean-Louis Laurent Josi
Jean-Louis Laurent Josi
Oman Insurance Company

“Our objective at Oman Insurance is to deliver the best customer experience and not delegate our client service to third parties. With this in mind, we are thrilled to partner with MR HealthTech and invest in a new medical platform. Thanks to this investment, Oman Insurance will not only replace its current system with a state-of-the-art platform that will respond to current and future needs, but it will also further accelerate the time-to-market of our products, significantly enhance our customer experience and improve our ability to customize and innovate.”

“Our strategic partnership with Oman Insurance, a market leader in UAE and the Middle East, is an exciting and significant milestone, marking our 25-year-presence in the region. Our cutting-edge technology offering will transform Oman Insurance’s business into a digital ecosystem, enable them to achieve their aspirations and accelerate their growth strategy,” commented Mr. Gerry Raftopoulos, CEO of MR HealthTech.

Related: US-based reinsurer Gen Re expands Mid-East footprint with DIFC office