Verloop.io, the world’s leading customer support automation platform, has stepped into a partnership with Vonage, US-based business cloud communications provider, to allow Verloop.io’s customers to deploy their conversational artificial intelligence (AI) applications into new channels by bolstering Vonage’s communications Application Programming Interface (API).
As part of the partnership with Vonage, Verloop.io can manage multiple channels such as WhatsApp, Facebook Messenger, Viber, Voice and SMS from a single platform. The API Platform of Vonage brings both power and flexibility to businesses through the integration of multiple channels, including messaging, voice, and video communications solutions.
Vonage APIs make it easy for businesses to build solutions to disrupt their industries and allow the type of business continuity, remote work, and remote delivery of services that are essential. Vonage’s platform is at the center of many notable transformational projects of various sectors globally.
“We’re excited to be working with Vonage to extend the channel capabilities of Verloop.io, all on a consolidated cloud communications platform. This will enable brands to seamlessly build automation on their channels from one dashboard, transforming the entire user experience.”
Commenting on the partnership, Mr. Guillaume Calot, Global Vice President, API Partners at Vonage, remarked, “We are seeing customers across all industries increasingly choose Vonage to help them digitally transform their customer communications and engagement solutions as companies continue to embrace hybrid work, develop disruptive solutions and expand communication channels. We’re excited to be working with Verloop.io to further its conversational AI capabilities and enable its customers to enhance their customer engagement with intelligent, personal conversations.”
With Verloop.io, enterprises can easily start automating their customer support while integrating with more than 140 tools across back-end systems, marketing, sales, point-of-sale. Combined with the power of the Vonage communications platform, businesses can build next-generation customer experiences at every touchpoint.