Vodafone Qatar & Microsoft unite to offer AI digital contact centre solution

By Shilpa Annie Joseph, Official Reporter
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Vodafone Qatar & Microsoft sign MoU
Officials during the signing ceremony | Courtesy: Microsoft

Vodafone Qatar has signed a memorandum of understanding (MoU) with Microsoft in order to facilitate their collaboration, offering an end-to-end AI Digital Contact Centre Platform suitable for all organizations looking to modernize their contact center operations in Qatar.

This is the first AI application that the two organizations will jointly offer to the market, as per the statement.

With this platform, contact centers will be equipped with modern digital tools to engage customers across voice, video, and other digital channels.

Lana Khalaf
Lana Khalaf
General Manager
Microsoft – Qatar

“We are excited to partner with Vodafone to offer Microsoft AI Digital Contact Center to organizations across industries in Qatar. This state-of-the-art platform is powered by next-generation AI capabilities that will empower businesses in Qatar to transform their contact centers, reduce their operational costs and deliver exceptional customer services.”

The platform will bring together a comprehensive yet flexible solution, delivering best-in-class AI that powers self-service experiences, live customer engagement, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention capabilities.

The MoU describes the collaboration between the two esteemed corporations, and is the first in the area of AI, as the two companies will be looking to further working together to identify new solutions for the benefit of enterprises in the country, support the development of innovative solutions, and position Qatar among the digital leaders of the world, as per the statement.

Mr. Mahday Saad Al Hebabi, Enterprise Business Unit Director at Vodafone Qatar, said that, “A comprehensive, end-to-end, flexible Contact Centre solution will enable enterprises and public entities to deliver superb customer experiences, by utilizing the latest digital technologies to become more proactive than reactive and significantly improve their efficiencies.”

“We are proud to be partnering with Microsoft, and through this collaboration, we will be able to fulfill our common goal of contributing to the digital transformation in Qatar, in line with the Qatar National Vision 2030,” Mr. Al Hebabi added.

Related: Vodafone Qatar signs agreement with Cisco to upgrade its 5G services