ZIWO, a leader in the SaaS industry, has launched its pioneering AI solution ‘ZIWO AI’ during its participation at LEAP 2025, a flagship tech event held in Riyadh, Saudi Arabia.
The SaaS industry is witnessing rapid AI adoption. With the launch of ‘ZIWO AI’, ZIWO aims to transform the AI scene and create its trending intelligent features. ZIWO AI is poised to shape the future of customer experience throughout the MENA region.
According to market research, investments in AI are expected to grow tenfold by 2031. Considering the UAE market in particular, artificial intelligence is projected to grow at a CAGR of 43.9 percent between 2024 and 2030; this comes from the U.A.E.’s national strategy that encourages many fields in AI, including generative AI, enterprise AI, robotics, and AI as a utility. This drives ZIWO to take key steps to reinforce its position in the market.
ZIWO has a distinctive vision for AI-driven customer service enhancements, which it delivers with the latest launch of brand-new voice intelligence features.
Renaud de Gonfreville, CEO and Co-founder of ZIWO, commented that, “Now, companies can use AI to determine how customers feel (frustrated, happy, confused) and guide the agents to the perfect resolution, with the help of our advanced Sentiment Analysis.”
ZIWO AI strives to power businesses with actionable insights based on analysis of English and Arabic dialects; that seamlessly integrate into operational workflows, achieving higher efficiency and performance.
“After a deep analysis of the market and full comprehension of our client’s needs, we’ve found the perfect value: a tool that can comprehend and interact with all Arabic dialects,” added Renaud.
ZIWO believes that offering customized customer experiences starts with using tools tailored to the business. Thus, the platform can adapt to all the industry expressions and jargon to facilitate employee usage.
Eric Ouisse, Co-Founder and Product & Expansion Strategy, ZIWO, stated that, “To deliver unmatched security and compliance, we hosted ZIWO’s secure infrastructure inside the country to meet the highest data protection standards.”
As a proprietary In-House AI technology, ZIWO AI is developed by an internal team of experts in the MENA for the MENA region. It is crafted on demand, hosted locally, and fully customizable to boost performance & ROI.
