The Khalid International Airport (KKIA) in Riyadh, Saudi Arabia has become the first airport in the world to introduce flight notification services for the deaf and the dumb.
The sign language service is part of several updates Riyadh Airports Company (RAC), the manager and operator of KKIA has introduced to the airport. The service will also provide information related to offers available at the airport.
كأول مطار على مستوى العالم!
أطلقنا خدمة إشعارات الرحلات بلغة الإشارة من خلال خدمة الواتساب التفاعلية ورسائل تويتر.
حيث يمكن للصم والبكم الاستفادة من الخدمة بكل يُسر وسهولة، بالدخول على الرد المباشر، ثم اختيار معلومات الرحلات وتفعيل الإشعارات.#مطار_الملك_خالد الدولي pic.twitter.com/PtEut5jpVZ
— RUH |مطار الملك خالد (@KKIASA) April 14, 2022
RCA has also unveiled an updated version of the interactive chat service via WhatsApp and Twitter which uses cutting-edge technology and is empowered with artificial intelligence technology.
The latest version of the interactive chat service offers a unique and innovative experience by replacing long text messages and lists with a set of options and drop-down menus, enabling users to click on the menu and choose the service to get the service rapidly and effortlessly.
“By launching the updated version of the interactive service, we aim to enhance passengers’ experiences through King Khalid International Airport. As we apply artificial intelligence to create an engaging experience through social channels, as well as providing an unparalleled travel experience for people with disabilities.”
The service which is available on iOS and Android will allow travelers as well as visitors to the airport to easily inquire about flights, service rates, and other information. The service will also contribute to the diversification of communication channels and the achievement of new levels of passenger satisfaction.
It’s worth mentioning that Riyadh Airports unveiled several initiatives recently as part of its strategic digital transformation plan, including the newly introduced advanced digital platform “OFOQ” to manage operations at KKIA.