1st in the World; Saudi’s KKIA unveils sign language notification service

By Rahul Vaimal, Associate Editor
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King Khalid International Airport Image
Representational Image | Image Courtesy: @KKIASA on Twitter

The Khalid International Airport (KKIA) in Riyadh, Saudi Arabia has become the first airport in the world to introduce flight notification services for the deaf and the dumb. 

The sign language service is part of several updates Riyadh Airports Company (RAC), the manager and operator of KKIA has introduced to the airport. The service will also provide information related to offers available at the airport.

RCA has also unveiled an updated version of the interactive chat service via WhatsApp and Twitter which uses cutting-edge technology and is empowered with artificial intelligence technology.

The latest version of the interactive chat service offers a unique and innovative experience by replacing long text messages and lists with a set of options and drop-down menus, enabling users to click on the menu and choose the service to get the service rapidly and effortlessly.

Mohammed Al Maghlouth Image
Mohammed Al Maghlouth
CEO – Riyadh Airports

“By launching the updated version of the interactive service, we aim to enhance passengers’ experiences through King Khalid International Airport. As we apply artificial intelligence to create an engaging experience through social channels, as well as providing an unparalleled travel experience for people with disabilities.”

The service which is available on iOS and Android will allow travelers as well as visitors to the airport to easily inquire about flights, service rates, and other information. The service will also contribute to the diversification of communication channels and the achievement of new levels of passenger satisfaction.

It’s worth mentioning that Riyadh Airports unveiled several initiatives recently as part of its strategic digital transformation plan, including the newly introduced advanced digital platform “OFOQ” to manage operations at KKIA.

Related: Aviation sector unites on service delivery at Abu Dhabi International Airport


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