UAE’s leading Islamic financial institution, Abu Dhabi Islamic Bank (ADIB), has secured the prime position in the emirate on the Forbes list of World’s Best Banks 2021.
The annual list featured the top 500 banks worldwide which were selected based on more than 43,000 consumer surveys across 28 different countries, with 5 new countries added this year including the UAE.
For the third year running, Forbes has partnered with Statista, the world-leading statistics portal and industry ranking provider to rate the banks on an overall recommendation and satisfaction of consumers, as well as five sub-dimensions namely trust, terms and conditions, customer services, digital services and financial advice.
ADIB’s ranking was based on customer satisfaction and feedback where ADIB received high scores across the different dimensions of the survey including satisfaction, customer service, financial advice, and digital services.
“We are honored to be recognized as the top-ranked bank in the UAE by Forbes magazine as part of their inaugural country list in the World’s Best Banks 2021 survey. It is a clear testament to the success of our customer-centric approach, digital transformation, and the hard work and dedication of all our employees. As they worked selflessly throughout this unprecedented time to assist our customers to navigate through this pandemic.”
During the pandemic, ADIB has made contributions to support the country’s economic recovery by helping customers through the deferral of finance repayments and fee waivers to help alleviate the financial pressures faced by individuals and businesses. The bank also launched several innovative solutions that enable customers to conduct their transactions in a flexible, convenient and secure way.
More than two million transactions are executed every month through the ADIB mobile banking app, with 78 percent of registered customers currently being reached through the bank’s digital channels.
ADIB has received several awards in recent months for its success in the Islamic banking sector, including ‘Best Islamic Digital Bank’ and ‘Innovator in Islamic Finance’ awards by Global Finance. The bank was also named ‘World’s Best Islamic Bank’ by the FT’s The Banker Magazine and ‘Best Islamic Bank in the Middle East’ at the MEA Finance Awards 2020.