Al-Futtaim Technologies has announced a strategic partnership with ConvoZen, becoming the authorized reseller for the UAE, KSA, and Qatar markets.
This collaboration will enable Al-Futtaim Technologies to offer ConvoZen’s comprehensive suite of services to high-volume contact centres in industries including Retail, Automotive, Real Estate, BFSI, and Healthcare.
As one of ConvoZen’s preferred partners in the region, Al-Futtaim Technologies will leverage its strong enterprise relationships and proven technology expertise to deploy advanced conversational analytics, multilingual AI virtual agents, and automated quality management solutions purpose-built for Arabic-speaking environments.
The partnership supports multiple Arabic dialects and regional accents, making it particularly relevant for MENA enterprises seeking compliance-grade intelligence and operational excellence. The collaboration reinforces Al-Futtaim’s enduring mission to be its clients’ partner of possibilities, building on a legacy of over 50 years of innovation and trust in the region.
ConvoZen’s platform analyses 100 percent of customer interactions across voice, chat, and digital channels to deliver real-time agent guidance, autonomous quality monitoring, and decision-grade analytics. By transforming unstructured conversations into actionable insights, organizations can improve agent productivity, reduce operational costs, and elevate service quality across customer-facing operations.
Al-Futtaim Technologies Partners with ConvoZen to Revolutionize Customer Experience
Razi Hamada, General Manager of Al-Futtaim Technologies, commented that, “Partnering with ConvoZen represents a key milestone in our journey to deliver AI-first customer experience ecosystems throughout the GCC. By combining our extensive contact center transformation expertise with ConvoZen’s advanced conversational intelligence capabilities, we empower UAE, KSA, and Qatar organizations to unlock deeper insights from every interaction while driving compliance, performance, and efficiency at scale.”
Hamada added that this collaboration perfectly aligns with our 2026 ‘Agentic Transformation’ strategy and strengthens our support for high-volume sectors, including retail, automotive, real estate, BFSI, and healthcare.
Akhil Gupta, Founder of ConvoZen, said that, “With Al-Futtaim Technologies’ prominent regional presence and technology leadership, we’re excited to bring our scalable, language-agnostic conversational intelligence platform to GCC enterprises. Our Arabic dialect support and analytics-led approach will enable UAE, KSA, and Qatar-based organizations to adopt sophisticated, data-driven strategies that were previously only available to the most advanced markets.”
