The Labour Market Regulatory Authority (LMRA) has launched an enhanced digital labor supply agency license issuance service as part of ongoing government efforts to improve service quality and re-engineer public services.
The upgraded service enables licensees to supply workers to third parties for a specified period or to complete specific tasks without direct supervision by the supplier. The license issuance process continues to be conducted in two stages: initial approval and final license issuance.
Under the upgraded service, the license processing time has been reduced from 20 working days to 15 working days, representing a 25 percent improvement in service delivery. The service level agreement has also been shortened by at least 25 percent, while the application process has been streamlined to a maximum of four steps. In addition, service-related information has been unified across all official communication and publication channels.
Ahmed Ibrahim Al Arabi, Deputy CEO for Operations and Services at the LMRA, said that the initiative reflects the authority’s commitment to adopting innovative digital solutions aimed at enhancing service efficiency, simplifying procedures, and improving the customer experience. He noted that the development supports the competitiveness of Bahrain’s labour market and aligns with the government’s broader digital transformation strategy.
Al Arabi added that the launch of the enhanced service demonstrates the LMRA’s continued efforts to develop its services in a way that reduces time and effort for businesses while strengthening the effectiveness and efficiency of the labor market system.
The initiative forms part of wider government efforts to develop and re-engineer public services. To date, more than 1,300 government services have been documented, translated, and published, while approximately 800 services are currently undergoing development and re-engineering across various government sectors.
These improvements have been driven by proposals and feedback received through the national suggestions and complaints system, Tawasul, as well as investor feedback and secret shopper reports assessing government service performance. The government has also introduced guidance manuals and service level agreements to support service enhancement efforts.
LMRA stated that the ongoing initiatives are designed to improve procedural efficiency, enhance the quality of government services, strengthen the beneficiary experience, and accelerate the Kingdom’s digital transformation agenda.
