Conversational AI platform Yellow.ai launches its proprietary DynamicNLP

By Arya M Nair, Intern Reporter
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Yellow.ai
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Yellow.ai, a leading enterprise-grade Conversational AI platform trusted by 1000+ enterprises globally, has launched its proprietary DynamicNLP, to enable enterprises to go-live within minutes with lower operational costs and an intent accuracy of over 97 percent.

According to the future of conversational AI from Deloitte, training AI agents with manual methods can take as long as six to nine months, making it one of the most common setup challenges faced by enterprises. Yellow.ai DynamicNLP eliminates the tedious process of training and labeling Natural Language Processing (NLP) models manually.

This enables Dynamic AI agents to learn on the fly, helping enterprises to set up Conversational AI flows within minutes, and reduce training data-related costs and efforts. Yellow.ai DynamicNLP comes with a pre-trained model built using billions of anonymized conversations, which helps in the reduction of unidentified utterances by up to 60 percent, making the AI agents more human-like and scalable across industries with wider use-cases.

Raghu Ravinutala
Raghu Ravinutala
Co-founder & CEO
Yellow.ai,

“Yellow.ai DynamicNLP is a first-of-its-kind proprietary technology in the global enterprise Conversational AI industry, a breakthrough innovation that can help enterprises save time, effort, and operational cost while accelerating their go-live strategy. It enables our pre-trained Dynamic AI agents to deliver superlative moments of truth across the entirety of customers’ and employees’ life cycles. As global tech innovators, we see our DynamicNLP as a significant step forward in realizing the true potential of NLP as a game-changing technology.”

With DynamicNLP, Yellow.ai’s platform is capable of improving the accuracy of seen and unseen intents in utterances right from day one. The elimination of manual labeling also helps remove the errors propagated, leading to a stronger, more robust NLP with better intent coverage for all types of conversations.

Enterprises can successfully maximize productivity and effectiveness across a wider range of use cases, including Customer Support, Customer Engagement, Conversational Commerce, HR, and ITSM Automation, with the agility provided by Yellow.ai DynamicNLP.

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