Yellow.ai, the world’s leading next-gen total experience (TX) automation platform, has augmented its Marketplace with pre-built, low-code Dynamic AI agents, enabling faster time-to-market and quicker time to value for enterprises.
The addition of pre-trained, ready-to-deploy vertical AI agents is designed to help organizations accelerate their TX automation journey, in line with the company’s commitment to drive continuous innovation through its product offerings.
Yellow.ai’s Marketplace’s centralized solution library enables businesses to deploy AI Agents in just a few clicks, reducing time-to-market by up to 50 percent. It includes Prebuilt Industry Templates for use cases in key industries like retail and automotive, as well as for use cases in customer support, customer engagement, conversational commerce, HR, and ITSM automation.
It also includes Prebuilt Channel Integrators for 35+ channels like Whatsapp, Facebook Messenger, Wechat, Slack, Twitter, MS Teams, and Instagram.
Rashid Khan CPO & Co-founder Yellow.ai
“To address the evolving needs of customers and employees, enterprises, today, prefer Total Experience automation solutions that deliver results in no time. With our pre-built, vertical Dynamic AI agents, we aim to enable them through easy-to-use, pre-trained customizable models that deliver accuracy, speed to value and consistency specific to their business needs. For instance, with our verticalized solutions for one of the leading automobile manufacturers, we were able to automate the end-to-end buying journey for their end customers and improve month-on-month customer engagement rates by 300 percent.”
Enterprises can also leverage the pre-built Dynamic AI agents for employee experience (EX) to automate end-to-end EX journeys, right from hire to retire including onboarding, training and routine employee engagements. Supporting seamless integrations with existing HCMs, ITSMs such as SuccessFactors, Service now, the pre-trained AI agents result in improved employee productivity by up to 30 percent and employee satisfaction by up to 40 percent.
Currently offering over 40 prebuilt accelerators, the company aims to offer over 100 prebuilt accelerators on its Marketplace spread across industries, channels and solutions by the end of the second quarter.
Yellow.ai also announced feature upgrades to its existing solution Inbox, an Omnichannel Agent-Assist Platform that now supports features such as WhatsApp 24hr window expiry support and Video Calling functionality on the cloud, delivering improved CSAT by up to 40 percent.
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