Dubai Electricity and Water Authority (DEWA) has launched the Real-Time Mobile Work Force Project to boost productivity and fieldwork efficiency of its employees.
It includes 109 processes related to Distribution Power, Water and Civil, Billing Services, Power and Water Planning divisions to enhance the happiness of DEWA’s employees and help them complete their tasks easily and efficiently, anytime and anywhere.
The project improves transparency in task distribution through the full integration with human resources’ schedule and reducing transportation time.
The project reflects DEWA’s efforts to keep pace with the latest Fourth Industrial Revolution (4IR) technologies and harness them to accelerate and automate all processes for customers and employees. In addition to promoting sustainability, protecting the environment and its resources, it enhances society’s happiness and enables real-time, seamless services round the clock.
“DEWA aids Dubai’s progress into the future by reshaping the traditional concepts of work mechanisms to suit rapid global changes. This is part of the Dubai 10X initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. This is through government innovation and reshaping the traditional work mechanisms. It is also part of DEWA’s vision to become a globally leading sustainable innovative corporation.”
DEWA has become a global example for developing and implementing the highest standards and excellent practices in all of its activities and operations because to its state-of-the-art infrastructure, which is part of the digital transformation strategy.
It was one of the first government entities to complete its smart transformation in 2014. In March 2021, it received the 100 percent Paperless stamp from Smart Dubai, which was in recognition of its success in abolishing paper use in all internal and external operations.