As 2020 approaches its end, Dubai Customs celebrated 32 disruptive innovations developed during the year. These achievements throw light on the progress made by the department in 2020.
The number of inventions developed by the Department of Government between 2010 and 2020 has thus risen to 237. Dubai Customs won 14 global awards for excellent performance in innovation in 2020 which increased the total number of recognitions and prizes to 124.
“Prioritizing innovation today is essential to unlocking post-crisis prosperity and growth. Dubai Customs has worked diligently to turn innovation into a daily practice following the wise vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister and Ruler of Dubai. We are following certain strategies to keep up the good work and maintain our leading position around the world. We focus on AI applications in the coming phase.”
Each day new artificial intelligence (AI) uses and technologies are developed, moving us closer to an unprecedented future. It will bring the department closer to fulfilling the UAE Centennial 2071 criteria and other ambitious plans and initiatives, he further added.
Hussain Al Fardan, Dubai Customs’ Innovation Center senior manager stated, “Dubai Customs crowned its outstanding performance with 7 awards from Ideas America to raise the total number of 2020’s accolades to 14. The awards included the first place (Gold Award) in Idea of the Year (Team Category) for the leading project: The Cross Border eCommerce. This project is the first of its kind in the region, and it utilizes blockchain technology to integrate and automate operations between Customs, Free Zones, logistics, and courier companies”.
The Innovation Center has arranged a range of brainstorming sessions for various teams to come up with innovative concepts. These discussions generated 72 percent of the total number of ideas, which played a vital role in aiding customs operations and facing various challenges, including the difficulties of COVID-19.
Recently, the Dubai Customs was recognized as the “Best PMO in the World 2020” at the PMO Global Awards organized by the PMO Global Alliance, which is a leading community that aims to connect PMO (Project Management Office) professionals from around the world.