Dubai Customs receives ‘100% Paperless Stamp’ from Digital Authority

By Arya M Nair, Official Reporter
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Dubai Customs
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Dubai Customs has been awarded the ‘100 percent Paperless Stamp’ from Dubai Digital Authority (DDA), for successfully implementing the Dubai Paperless Strategy across its operations.

The Strategy, launched at the beginning of 2020 by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai, aims at turning Dubai into the happiest and smartest city in the world and raising the efficiency of Government performance.

The objective is to save more than a billion papers used in Dubai Government each year, which would save 130,000 trees, save each visitor and resident in Dubai 40 hours a year, and more than $245 million that would have been used to buy paper.

Dubai Customs managed to eliminate 40.6 million papers based on consumption rates of 2018. In 2019, Dubai Customs started its paperless plans and reduced the consumption of printing papers by 50.58 percent, and that rate increased to 97 percent in April 2020 to hit the 100 percent paperless milestone in 2021.

Juma Al Ghaith
Juma Al Ghaith
Executive Director
Customs Development Division
Dubai Customs

“The advanced digital structure and creative projects developed in-house by the Development Division have helped in expediting customs procedures and services. During the height of the pandemic, we managed to provide uninterrupted services to our clients, supporting both the local economy and global supply chain. It was no surprise that Dubai Customs was named the ‘Best PMO in the World 2020’ at the PMO Global Awards organized by the PMO Global Alliance, the leading global community of project management professionals.”

Dubai Customs has implemented a number of qualitative initiatives to achieve the Strategy’s objective, including the exemption of a physical certificate of origin in cases when no customs charges are needed, electronic archiving, digitizing training materials, online surveys, and encouraging clients to use smart channels for their transactions.

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