UAE’s largest airline Emirates has introduced an integrated biometric path at Dubai International airport (DXB) to facilitate contact-less and fluid transit for the airline’s passengers traveling from and through Dubai.
The innovative tech-driven solution will enable flyers to traverse through specific check-in points to boarding gates in the airport with fewer document checks and less queuing.
The airline employs the latest biometric technology which combines facial and iris recognition solutions to automatically check-in flyers, complete immigration formalities, allow access to the Emirates Lounge and board their flights with minimal human interaction, in line with the airline’s emphasis on individual health and safety.
“We have always focused on providing a great customer experience at any touchpoint and now it is more vital than before to make use of technology and implement products, and introduce processes that focuses not only on fast-tracking customers but more importantly on health and safety during their travel journey. The state-of-the-art, contactless biometric path is the latest in a series of initiatives we have introduced to make sure that traveling on Emirates is a seamless journey and gives customers added peace of mind.”
The airline has currently placed biometric touchpoints at select First, Business and Economy Class check-in desks in Terminal 3 at Dubai’s Dubai International airport, immigration gates including a “smart tunnel”, Emirates’ premium lounge entrance at concourse B as well select boarding gates.
Each of the areas which have biometric equipment in place will be clearly marked with more units to be installed at each touchpoint in the future.
The Smart Tunnel project at DXB, a collaboration between Dubai’s General Directorate of Residence and Foreigners Affairs in Dubai (GDRFA) and Emirates, is the world-first passport control system where flyers gain immigration clearance without human intervention or the need for a physical passport stamp.