Dubai Customs rolls out new platform to aid work from home system

Dubai Customs has initiated a new platform the ‘Smart Tasks’ with an aim to support the work from home system to fulfill the commitments and objectives of the next fifty years and to boost employees’ productivity.

The Smart Tasks platform which helps employees to manage their time and tasks efficiently was launched by the Director-General of Dubai Customs HE Ahmed Mahboob Musabih in a virtual event attended by the executive directors and head of departments of the authority.

The platform which is fully integrated and connected with the Dubai Customs internal systems will serve 250 employees in its first phase and will gradually increase its capacity to cover more, says Juma Al Ghaith, Executive Director of Customs Development Division at Dubai Customs.

“The vast changes the world witnessed during the spread of the pandemic has necessitated the need to think differently and smartly in response to the crisis. Within Dubai Government’s vision to advance the government systems, and following the vision of the leaders, we have launched this new platform. This will help our work systems have more resilience in the face of any future challenges. Technology now is playing a vital role in facilitating business.”

With the Smart Tasks platform employees working from home will be enabled to focus more on their tasks and do it more efficiently while maintaining quality work. It will further help to manage their time, boost their productivity and improve their skills.

The platform includes 19 solutions, which are developed to meet the needs of employees in the emirate. Prior to launching, the platform was tested on a selected group of employees, and it proved to be very efficient in managing work from home system, says Mohammed Al Ghaffari, Acting Executive Director, Human Resources, Finance and Administration Division at Dubai Customs.