Dubai Customs unite with DP World, UAE Region to launch automation of Exit/Entry Certificates

By Shilpa Annie Joseph, Official Reporter
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Jebel Ali Port
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Dubai Customs has partnered with the leading enabler of smart trade DP World, UAE Region in order to launch Automation of Exit/Entry Certificates for improving the export of cargo load process from Jebel Ali Port.

According to the reports, 700 documents were stamped daily at the Customer Service Centre which sums up to approximately over 250,000 documents annually. The Exit Certificate Automation simplifies the processing of refund claims at Dubai Customs, saving time and money while speeding up the export of various types of goods.

Abdulla bin Damithan
Abdulla bin Damithan
DP World, UAE Region

“The Automation of Exit/Entry Services in collaboration with Dubai Customs will play a significant role in mitigating the unprecedented challenges in the supply chain due to the COVID-19 pandemic. Contactless is the way forward and we hope to be flagbearers of this change in the business community as it will help to reduce operational strain and costs involved while creating a safe and secure environment. Moreover, our end goal is to offer satisfactory services to our customers. We were thrilled with the appreciation this initiative received during a pilot session. DP World, UAE Region has always been at the forefront of digital innovation in the country. Be it our technologically advanced trade and logistics hub or this new initiative that will revolutionize the export of goods and add value to the supply chain. Additionally, we have continuously supported Smart Dubai’s Paperless Strategy that aims to digitalize 100 percent of internal processes and customer-facing services, starting from this year.”

Commenting on this, Mr. Ahmed Mahboob Musabih, Director-General of Dubai Customs, said, “We are pleased to launch Automation of Exit/Entry Certificates initiative in cooperation with DP World, which comes within Dubai Customs’ plans to automate customs procedures and leverage advanced technology to reduce customers’ time and cost in a way that supports commercial operations and enhances Dubai’s global trade position.”

Mr. Musabih added, “We aim to fulfill the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister, and Ruler of Dubai, to boost Dubai’s foreign trade to $544 billion (AED 2 trillion) in the coming years.”

This new effort will boost exports of all sorts of commodities by speeding up the submission of refund claims and the customers will now be able to submit refund claims immediately after export and cargo departure, eliminating the need to present physical documents.

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