Emirates District Cooling Company (EMICOOL), a joint venture between Dubai Investments, and Actis, a UK-based global investment firm, will implement Oracle Utilities Customer Cloud Service to prioritize the growing needs of its customers with improved billing and metering solutions and to enhance energy efficiency across verticals.
The initiative, in line with the company’s digital transformation programs, aims to enhance core business processes that drive operational efficiency and upscale customer service. Oracle Utilities Customer Cloud Service delivers utility meter-to-cash solutions with the scale, agility, security and simplicity of Oracle Cloud Infrastructure (OCI).
The solution offers a user-friendly reporting module based on real-time data and facilitates simple integration between modules and third-party apps while requiring minimal customization.
“Emicool’s ongoing digital transformation programs are focused to embrace unified integrated solutions that are fit-for-purpose and the best-in-class, successfully meeting the Company’s business, operational and financial needs. Using Oracle Utilities Customer Cloud Service, we have ensured the clients’ migration to a dynamic solution that facilitates smooth business operations and business model augmentations. By prioritizing customer needs, we are actively looking forward to the migration, reiterating the Company’s strategic steps towards transforming the district cooling industry services.”
Emicool’s strategic approach to upgrading customer transactions to digital modes is among the top priorities for the Company. Computer Network Systems (CNS) is the official partner and system integrator for Oracle in Dubai and the implementation of the cloud services by CNS will enhance the customer journey, facilitate energy consumption awareness, promote transparency and enhance demand and supply management.