Etihad Airways updates its ‘Verified to Fly’ service to ease travel procedures

By Arya M Nair, Intern Reporter
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Etihad Airways, the UAE’s national airline, has revamped its innovative ‘Verified to Fly’ service on its website to provide a more streamlined and personalized experience for passengers.

The new update will speed up and simplify the process to ensure if Etihad guests have all essential COVID-related documents before heading to the airport. All guests will receive a personalized email seven days before to travel reminding them of the documents required for their trip. Up to 72 hours before departure, these travel documents can now be uploaded directly to the website’s ‘Manage my Booking’ page.

The update will replace the airline’s email upload system, which was introduced in May 2021. The new upload method leads travelers through the process and provides them the specific documents they would need to get verified for their destination. 

John Wright Image
John Wright
Vice President
Airports & Network Operations
Etihad Airways

“Etihad’s Verified to Fly service has been used by more than 110000 guests already and has now been further improved and streamlined. The service has significantly reduced airport check-in times, and provided much-needed reassurance to our guests that they have already met all COVID-19 travel requirements before they reach the airport.”

Once uploaded, the documents will be checked and then the travelers will receive an email message confirming they have fulfilled all requirements for their flight. Moreover, travelers can check the progress of their submission at any time by visiting Manage my Booking at Etihad’s website. As a result, they can begin their journey with peace and will be able to check-in much faster at the airport.

To safeguard the inflight environment, Etihad demands 100 percent of its passengers to have a negative PCR test. As a precautionary measure, guests traveling on Etihad Airways flights are required to wear a face mask throughout their journey.

Recently, Etihad Airways indicated that it expects a surge in travel to and from Abu Dhabi as the government announced that all vaccinated travelers arriving from abroad have no longer be required to go through quarantine.

Related: Etihad Engineering, Israel Aerospace agrees to open aircraft conversion site


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