The leading facilities management (FM) solutions provider, FSI’s Middle East unit has launched a new service app for the workplace and residential customer engagement.
The FSI Middle East’s latest app “@yourService” is an innovative way for business-to-business (B2B) and business-to-consumer (B2C) customers to easily access facilities services and helps connect the customer, service desk and the facilities workforce through a seamless reporting, booking and payment system.
Both residential and commercial customers can get access to the app that puts service booking and delivery into their hands. With a feed of all activity that’s relevant to them, the app is helping workplace employees stay up-to-date and gives residents a one-stop-shop for services.
The app enables facilities management firms to enhance their service delivery proposition in residential and workplace consumer engagement by improving the customer experience, FSI stated.
“Residents and employees can now make home and workplace service requests quickly and easily through the dedicated app, reporting issues or booking and purchasing services such as dry cleaning, engineers, deliveries and more. The configuration is flexible, meaning that both workplace and residential services can be easily created, promoted and adapted however you choose. The app is set to help facilities management firms create new revenue opportunities and deliver a streamlined way to provide support and status updates on activity.”
FSI has developed the @yourService app with some unique features which include an activity feed, scanning, appointment setting, service updates, payment gateway. The new app is seamlessly integrated with the FSI ecosystem and provides service providers with an end-to-end business and customer engagement solution.
“FSI offers a comprehensive one-stop solution for all, from a request (and payment) via @yourService, through the back-office Concept Evolution and delivery in the field through FSI GO, and we are very excited about the latest addition to our already comprehensive portfolio,” Mr. Jarvis added.