Sharjah Airport titled ‘Best Airport in the Middle East’ at ASQ Awards 2021

By Salma C, Intern Reporter
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Sharjah Airport Image
Representational Image

Sharjah Airport has been honored with the ‘Best Airport in the Middle East’ Award in the 5 to 15 million passengers per year category at the Airports Council International (ACI) World’s Airport Service Quality (ASQ) Awards 2021.

The award event was sponsored by Amadeus, a leading global travel technology company based in Spain.

Sharjah Airport has also received ‘Voice of the Customer’ accreditation from ACI for its efforts to prioritize customers during the global health crisis and to listen and act on their feedback and suggestions.

Ali Salim Al Midfa Image
Ali Salim Al Midfa
Sharjah Airport Authority

“These latest achievements have stemmed from our many exceptional projects launched during this Covid-19 pandemic. Through our initiatives last year, we were able to provide our customers and travelers with the best services while responding to exceptional circumstances and rapid changes in our work environment. The award and the accreditation bring us closer to our vision to become one of the top five airports that provides a unique travel experience in the Middle East. Looking ahead, we will further ramp up our efforts to contribute to Sharjah’s global status as an ideal travel destination.”

These efforts are in line with the Sharjah Airport Authority’s recommendations to enhance the airport’s global competitiveness and ensure a high level of customer satisfaction.

HE Al Midfa reaffirmed the airport’s continued commitment to further enhance its services and security measures for the benefit of all passengers, in line with the Sharjah Airport Authority’s mission to provide comprehensive services and a safe and unique travel experience.

Sharjah Airport bagged the ‘Best Airport in the Middle East’ title at the ACI World’s annual ASQ Awards 2021 competing with 253 airports around the world, including nine in the Middle East region, which participated in the award. The winners were named based on the results of over 370,000 surveys

Meanwhile, ACI Asia-Pacific Director-General Mr. Stefano Baronci remarked that “Even amid the persisting challenges of the pandemic, we are proud and heartened by the dedication and commitment demonstrated by Sharjah Airport in ensuring service quality to their passengers. We applaud them for their agility to adopt high service standards in the face of the pandemic. Sharjah Airport’s efforts also demonstrate the resilience and strength of our industry and we appreciate their leadership among the airports in the Middle East.”

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