Dubai-based Shell Markets Middle East (Shell) has launched the Lube Advisor using wearable technology for its customers in the UAE, Qatar, Kuwait and Bahrain.
As part of its enhanced services, Lube Advisor uses wearable technology, supporting customers in optimizing their lubricants operations, and significantly reducing fleet maintenance and operational costs. Customers in Middle East markets can access Shell’s Advisor service remotely in real-time.
By using a wearable gadget, Shell’s team can offer customers remote consultations, eliminating the need for face-to-face interaction, or physical presence on customers’ locations. Further, the technology will enable real-time monitoring of field technicians to ensure their safety and in providing them with audio-visual assistance to perform maintenance services.
Shell is focused on equipping frontline workers in key sectors like oil and gas, construction, transport and the manufacturing sectors with the technology that enables them to raise notifications, engage with offsite experts for over the shoulder coaching, communicate for the status of equipment and tools that will ultimately improve safety, efficiency and result in faster, better decision making, all in real-time.
“Integrating wearable tech with inspection and maintenance technologies to improve operational efficiencies and minimize risk to the workforce is a key focus for us at Shell. These wearable devices are made to withstand extreme temperature variations and resist oil, chemical spills, heavy rain, and dust among other things, making the working environment more secure,” said Mr. Haytham Yehia, General Manager, Shell Lubricants Middle East.
The Shell LubeAdvisor wearable device provides a personalized consultation, without a physical site visit, that ultimately removes the complications of diary scheduling and travel arrangements, while adhering to social distance guidelines and travel restrictions, without causing service delays.
“The Lube Advisor using wearable technology is one of many advanced technologies that we have invested in and have started to roll out to customers in the Middle East region. This is particularly important during a time where challenges with how we typically operate have forced us to re-invent the wheel and identify ways that eliminate an impact on operations and ensure business continuity,” Mr. Yehia added.
To request the Shell LubeAdvisor, customers can contact the Shell local Technical team following which the Shell LubeAdvisor device will be sent through courier. Once received, customers can conduct a virtual consultation directly with a Shell expert who will offer different levels of support based on business sizes and applications.