The UAE Ministry of Finance (MoF) has launched an updated version of the e-refund system which includes new features that facilitate the procedures of refunding fees for all federal entities.
Commenting on the addition of new features Saeed Rashid Al Yateem, Assistant Under-Secretary of Resources and Budget Sector at the MoF stated that the current update in the system is following the ministry’s efforts to offer comprehensive and integrated financial services that satisfy customers which will boost the UAE’s leading financial system at regional and global levels.
In the new version of the e-refund system, customers can log in using a secured unified code from the ministry’s website and this enables the people to avail the services of MoF through its website or via the digital ID (UAE PASS).
The new system also offers a ’dispute management‘ feature that allows customers to review the request’s status. Further, it provides the automatic text reading feature for people of determination, in line with the quality standards of smart government services.
“Over the past years, the Ministry of Finance has taken several proactive steps to keep up with the digital revolution and adopted artificial intelligence to improve the services provided to customers in the private and government sectors. This is by adopting smart services and applications, and in line with the objectives of the UAE Strategy for Artificial Intelligence 2031, and the UAE Centennial 2071.”
Now the customers of the Federal Authority for Identity and Citizenship and various federal ministries can request a refund of transaction fees that have been paid by the e-Dirham card or other accepted cards through the e-refund system.
The customers need not have to provide any details of the receipt other than its number and once it is given the system will automatically identify the entity and the details of the amount to be refunded. The refunds to customers will be available later via the smartphone application.
In 2018 and 2019, the number of users on the e-refund system reached 428 and 2,962, respectively. Last year, during the COVID-19 period, it reached 5,604, which reflects the ease of electronic procedures for refunding revenues.