The Government of Ajman has become the first government in the UAE to complete a government transaction through a proactive, headless government service powered by Agentic AI, enabling the renewal of a trade license with minimal customer intervention.
Represented by the Department of Digital Ajman, the government has developed the system by providing the digital infrastructure required for a service model that identifies customer needs, prepares the service journey, requests approvals and coordinates procedures across relevant entities with minimal customer effort.
Agentic AI-powered trade license renewal
The first phase of the initiative focuses on trade license renewal through the Department of Economic Development in Ajman. Customers are automatically notified before their license expires and directed to the intelligent assistant in the unified AjmanOne government app to complete the renewal process.
Rep Image Credits: Magnific | Cropped by GBN
The service is integrated with the Ajman Municipality and Planning Department when trade license renewal depends on a valid commercial lease. If the lease requires renewal, customers are guided through the process before the trade license renewal continues automatically.
Supporting UAE’s AI, digital government goals
The initiative supports the UAE’s national strategy to deploy Agentic AI to enhance future readiness, economic growth and human progress while strengthening the emirate’s business environment.
According to the Department of Digital Ajman, the Agentic AI headless services model enables government services to operate across existing and future digital channels, delivering a unified customer experience while accelerating service development.
The department added that the success of Agentic AI-powered services depends on an integrated ecosystem comprising effective governance, high-quality data, secure system integration, continuous monitoring and human oversight where required, ensuring trusted and customer-centric services.
HH Sheikh Ammar bin Humaid Al Nuaimi Ajman Crown Prince Chairman – Ajman Executive Council
“This achievement reflects the Government of Ajman’s commitment to translating the vision of our leadership into practical services that improve people’s lives and support the business community. Artificial intelligence is a means to accelerate services, enhance quality of life and build a proactive government, with people at the heart of every decision and experience. The launch of the first proactive, headless government service powered by Agentic AI is a practical step under the Ajman Artificial Intelligence Program and reflects our people-first approach. We are developing AI models that serve society, improve decision-making, enhance the customer experience and support government integration within a framework of governance, trust, accountability and data protection.”
Sheikh Ahmed bin Humaid Al Nuaimi, Representative of HH the Ruler of Ajman for Administrative and Financial Affairs and Chairman of the Department of Economic Development in Ajman, said that, “Renewing a trade license using Agentic AI is an important step in supporting Ajman’s business environment. The easier, faster and clearer the investor journey becomes, the greater the emirate’s competitiveness and economic attractiveness. This integration reflects our commitment to delivering more proactive, effective and responsive economic services.”
Sheikh Rashid bin Humaid Al Nuaimi, Chairman of the Municipality and Planning Department in Ajman, said that the model demonstrates advanced integration across government entities by incorporating commercial tenancy contract renewals into the trade license renewal process when required.
Rep Image credits: Magnific | Cropped by GBN
Sheikh Rashid bin Ammar bin Humaid Al Nuaimi, Chairman of the Department of Digital Ajman, commented that, “The department is leading the development of the digital infrastructure and shared platforms that enable government entities to deliver more proactive, efficient and effective services. Our goal is to move beyond services that wait for customers to search for them towards services that proactively reach customers, understand their needs, coordinate processes in the background and deliver a simpler, smoother and more efficient government experience.”
The launch marks a milestone in Ajman’s digital transformation and supports Ajman Vision 2030, Ajman for People, by advancing a more proactive, agile and responsive government for citizens, residents, investors and the business community.
