Bahrain’s Ministry of Works has upgraded its Service Consultancy for Government Entities into a digital service, reducing processing time by 50 percent as part of wider government efforts to improve service quality and accelerate digital transformation.
The service provides construction-related consultancy support to government and semi-government entities, as well as civil society organizations. Under the upgraded service, processing time has been reduced from 14 working days to seven, enabling faster delivery of consultancy services.
The service covers preliminary and engineering designs, project implementation supervision, preparation of preliminary cost estimates, tender documentation, structural assessments of government buildings, and rehabilitation and renovation projects, among other related services.
Huda Mirza Al Salman, Assistant Undersecretary for Technical Services at the Bahrain’s Ministry of Works, stated that the enhancement reflects the ministry’s commitment to adopting innovative digital solutions, including the conversion of paper-based applications into electronic forms.
She said that the initiative aligns with government efforts to re-engineer procedures by simplifying processes, reducing application steps, improving user experience, enhancing efficiency, shortening processing times, and strengthening transparency in service delivery.
Al Salman added that the consultancy service upgrade forms part of the ministry’s broader strategy to improve service quality and expand its portfolio of digital services, supporting the effectiveness of Bahrain’s government digital ecosystem and delivering better outcomes for citizens, investors, and other beneficiaries.
The ministry noted that more than 1,300 government services have been documented, translated, and published as part of Bahrain’s public service development program, while around 800 services have undergone development and re-engineering across government sectors.
The improvements were driven by feedback and proposals submitted through the national suggestions and complaints system, Tawasul, investor feedback, and secret shopper assessments of government services.
The government has also introduced consultancy service guides and service-level agreements to improve procedural efficiency, enhance service quality, strengthen user experience, and support Bahrain’s ongoing digital transformation agenda.
