Bahrain’s Ministry of Municipalities Affairs and Agriculture, in cooperation with the Southern Governorate, has launched a digital service for the payment and refund of security deposits for non-commercial camping permits, as part of ongoing efforts to enhance government services and accelerate digital transformation.
The service allows applicants in the Southern Governorate to complete deposit procedures electronically, helping simplify processes, improve service delivery, and enhance the customer experience.
The ministry stated that the upgraded service has reduced processing time from three working days to an immediate automated process through full digital transformation.
Application procedures have also been simplified, with the number of steps reduced to a maximum of three and paper-based forms replaced by electronic applications.
Users can access the service through the Southern Governorate’s Aljunobya under the ‘Khayyam‘ initiative. Applications are automatically routed to specialists for processing, after which applicants can pay the required deposit through approved electronic payment channels.
Shaikh Mohammed bin Ahmed Al Khalifa, Undersecretary for Municipalities Affairs in Bahrain, said that the initiative reflects the ministry’s commitment to adopting innovative digital solutions that improve the efficiency of municipal services and enhance user experience in line with Bahrain’s digital transformation goals.
He added that the service is part of the ministry’s ongoing efforts to expand electronic services, simplify procedures, and provide integrated digital solutions that improve government performance and beneficiary satisfaction.
The ministry noted that more than 1,300 government services have been documented, translated, and published as part of wider efforts to develop and re-engineer public services, while around 800 services have undergone enhancement across various sectors.
These improvements were based on suggestions and feedback received through the national complaints and suggestions system, Tawasul, investor feedback, and secret shopper reports. The government has also introduced service guides and service-level agreements to improve procedures, enhance service quality, and support Bahrain’s digital transformation program.
