DEWA attains market leadership with AI technology from NVIDIA

By Rahul Vaimal, Associate Editor
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The US-based NVIDIA Corporation, a leader in GPU and AI computing technologies has awarded The Dubai Electricity and Water Authority (DEWA) with a certificate of acknowledgment for being the first UAE government organization to leverage NVIDIA GPU Computing Technology among government entities in Artificial Intelligence(AI) and Data processing.

The move improves DEWA’s leadership as an incubator for creativity and innovation.

DEWA’s AI-enabled Robot greeting visitors

DEWA has been enhancing its AI initiatives in collaboration with NVIDIA GPU since 2019. The organization also uses the technology to improve its varied services such as training and inferencing of AI and Deep Learning models, with utility-focused applications of Network Design and Area Planning, Smart Response, along with ongoing initiatives such as Advanced Image Recognition, Smart Grid Big Data and Analytics Applications, and Verification of Engineering Drawings.

Saeed Mohammed Al Tayer

“We are proud to pioneer this achievement which aligns with the National Strategy for Artificial Intelligence 2031; the UAE Strategy for the Fourth Industrial Revolution; and the Dubai 10X initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to make Dubai a city of the future, putting it 10 years ahead of other global cities. This meets our ambition to anticipate and shape the future. DEWA pursues an integrated futuristic strategy, as well as innovative plans and frameworks aimed at achieving continuous development in all its administrative and operational services.”

“Through Digital DEWA, the digital arm of DEWA, we are redefining the concept of a utility to create a new digital future for Dubai, and disrupt the entire business of public utilities by becoming the world’s first digital utility to use autonomous systems for renewable energy and storage. Through Digital DEWA we are also expanding the use of AI and digital services, improving performance and efficiency, enhancing the quality of our services, and creating a brighter and happier future for generations to come,” Mr. Al Tayer stated.

DEWA uses use AI extensively to support several key initiatives which include Rammas, its virtual employee that answers customers’ inquiries in English and Arabic. Rammas is available on DEWA’s website, smart app, Amazon’s Alexa, Facebook, Google Assistant, and WhatsApp Business platform. Rammas learns and processes customers’ needs to analyze and evaluate as per given data, and respond accurately to facilitate transactions.