DEWA unveils digital service for consumers to obtain construction approvals

By Arya M Nair, Official Reporter
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Dubai Electricity and Water Authority (DEWA), the state-owned utility service provider, has launched the “Private Work in Right of Way” service to enable its customers to obtain approval for various construction activities outside their private residential or commercial workplaces via DEWA’s website and smart app.

The service includes landscaping works, plot replanning, Sikka cancellation requests, temporary access to farms, outdoor seating, external paving works, temporary scaffolding, and many more for customers owning villas, farms, plots, and shops.

The services are available via its website and smart app, to provide customers with the convenience of conducting their transactions easily and securely anytime, anywhere, in addition to protecting the environment and saving natural resources.

DEWA strives to enrich customer experience through smart services that save their time and efforts and leverage the latest disruptive technologies in line with the Smart Dubai initiative to make Dubai the smartest and happiest city in the world.

DEWA has completed its digital integration with more than 30 entities, while its smart transactions completed from 2017 until the end of September 2021 stood at around 41 million. Moreover, the smart adoption of DEWA’s services reached 98.92 percent in Q3 2021.

Last week, DEWA launched the first of its kind government program SOOQOOR to assess and recognize consultants and contractors based on their performance and compliance with requirements, standards, guidelines, terms and conditions of the Authority.

The latest digital approach is also in line with the ongoing efforts of digitalization in the country by providing people all services through a smart app and supporting the country’s aim to perform paperless transactions through sustainable solutions.  

Related: DEWA brings out ‘SOQOOR Program’ to evaluate contractors & consultants